--- title: Frequently Asked Questions description: Have questions about the innovative Heyday app? Here's a short list of common questions about Heyday's retirement income planning tool. --- [![Heyday Retirement](https://www.heydayretirement.com/hubfs/Feb-2018/Header-footer/heyday-logo.svg "Heyday Retirement")](https://www.heydayretirement.com) - Why Heyday? - [Features](https://www.heydayretirement.com/features) - [Clients](https://www.heydayretirement.com/featured-clients) - [Security](https://www.heydayretirement.com/security) - Solutions For Retirees - [Concern About Volatile Markets](https://www.heydayretirement.com/volatile-markets) - [Getting Income Now with Security](https://www.heydayretirement.com/income-and-security) - [Planning for Surviving Spouse](https://www.heydayretirement.com/surviving-spouse) - [Plan How Much You Can Safely Spend](https://www.heydayretirement.com/safe-spending) - [Create Annuity Income](https://www.heydayretirement.com/annuity-income) - [Decide When You Can Retire](https://www.heydayretirement.com/retire-now-or-wait) - Resources - [Free Guidebooks](https://www.heydayretirement.com/retirement-guides) - [Free Videos](https://www.heydayretirement.com/online-retirement-workshops) - [Retirement Magazine](https://www.heydayretirement.com/heyday-blogs) - [Heyday Contributors](https://www.heydayretirement.com/about-our-contributors) - [Pricing](https://www.heydayretirement.com/pricing) - [The Heyday Approach](https://www.heydayretirement.com/the-heyday-retirement-income-strategy) - [About Us](https://www.heydayretirement.com/about-us) - [Contact](https://www.heydayretirement.com/contact-us) - [Sign In](https://app.heydayretirement.com) - [Book Your Appointment](https://www.heydayretirement.com/schedule-your-intro-meeting) # Frequently Asked Questions ### Get answers to Heyday’s most common questions. How much does it cost to use the Heyday retirement income planner app? The Heyday app is completely free. There are no monthly fees or signup fees; no credit card is required. This means you can create a full retirement income plan in Heyday and pay nothing unless you decide to purchase some or all of the insurance products suggested in the plan.   **Sample Heyday Retirement Income Plan** **![Screen Shot 2019-01-02 at 9.30.07 AM](https://www.heydayretirement.com/hs-fs/hubfs/Screen%20Shot%202019-01-02%20at%209.30.07%20AM.png?width=750&name=Screen%20Shot%202019-01-02%20at%209.30.07%20AM.png)**   If you choose to pursue the income plan provided, all fees are included in the overall price of the plan. This way, you don’t pay Heyday any surprise fees — not then, not annually, not ever. Your Heyday retirement income plan will use as little of your savings and retirement assets as possible to help secure the guaranteed income you’ll need each month to cover your goals and expenses.   [![Try The Free Heyday App Now](https://no-cache.hubspot.com/cta/default/3782765/792acfb1-ff80-41f9-a709-88fbfc0e2d15.png)](https://cta-redirect.hubspot.com/cta/redirect/3782765/792acfb1-ff80-41f9-a709-88fbfc0e2d15)   How can I be sure my financial information will be kept secure and private? The security of your personal information is a top priority. Heyday implements and maintains a host of security procedures to protect your information from unauthorized access, destruction, use, modification, or disclosure. Here’s how:   ● **SSL Certificate** - Our website and the Heyday app have obtained SSL web certificates which establish a secure connection by encrypting your information as its being transmitted.   ● **Secure Microsoft Cloud Platform** - Heyday doesn’t store your personal information on our own servers. Instead, we use the Microsoft Azure cloud platform that utilizes industry best practices and multi-layered security across several data centers around the globe.   To learn more, please read Heyday’s [terms of service](https://www.heydayretirement.com/terms-of-service)and [privacy policy](https://www.heydayretirement.com/privacy-policy). Am I eligible to create a retirement income plan with the Heyday app? At this time, Heyday’s retirement income planner app is available for Florida residents who are:   ● A few years away from retirement ● Ready to retire ● Have been retired less than 10 years   Additional restrictions may apply based on available assets and financial product requirements.   If you’re a U.S. citizen who lives outside of Florida, we may be able to assist you through one of our partners.   Please [contact Heyday Retirement](https://www.heydayretirement.com/book-an-onboarding-meeting-now) for additional information. How do I get started? **[Visit the Heyday app](https://www.heydayretirement.com/features)**to get started and create a free profile. Videos and interactive components will guide you step-by-step through the process to help identify your retirement goals, challenges, recurring expenses and even the income you’ll have from Social Security, pensions and other sources.   All of this information is used to design an actionable retirement income plan tailored to your unique wants, needs and financial situation. What if I have questions or need help? There are many ways to reach out with questions on the retirement income planner app: ● **Call** - dial **1(844) 4-HEYDAY (1-844-443-9329),** Monday through Friday during regular office hours of 9:00 - 5:00 EDT.   ● **Schedule a meeting** -  [book a complimentary meeting with a Heyday Assistant here](https://www.heydayretirement.com/contact-us).   ● **Chat** - utilize the chat window on the Heyday website and app         What info do I need to use the Heyday app? You can complete the Heyday app over the course of days or weeks, or build your plan in one sitting — it’s totally up to you.   To complete the entire process, you will need to provide the following information:   ● Retirement age of you and your spouse (if applicable) ● Your monthly expenses ● Your retirement income sources, like pensions and Social Security   The app will also walk you through your goals, plus any challenges you’d like to plan for in retirement. Why do I need to provide such detailed financial information? Since Heyday’s retirement income plans are tailored to your specific goals and finances, it’s important to be as accurate as possible.   This custom plan is meant to be an actionable roadmap to helping you attain your unique retirement goals and includes “buckets” of funds designated for the activities you’d like to prepare for. How much experience does Heyday have? The Heyday team has been helping retirees and pre-retirees secure their retirement financial strategies since 2001. The lessons learned over the past 17 years are the guiding principles used in the Heyday approach and algorithm we use to create custom retirement income plans.   [Learn more about Heyday here](https://www.heydayretirement.com/about-us). ##### ![](https://www.heydayretirement.com/hubfs/icon-online.png) See the Heyday app in action ### Build Your Custom Retirement Income Plan Take Heyday's free online retirement income planner for a spin to help secure the funds you need for the next chapter you really want! [![Try The Free Heyday App Now](https://no-cache.hubspot.com/cta/default/3782765/792acfb1-ff80-41f9-a709-88fbfc0e2d15.png)](https://cta-redirect.hubspot.com/cta/redirect/3782765/792acfb1-ff80-41f9-a709-88fbfc0e2d15)   #### See our articles in: [![](https://www.heydayretirement.com/hubfs/Feb-2018/Home-Page/articles-01.png)](https://www.marketwatch.com/story/retired-women-face-unique-financial-issues-2013-08-28) [![](https://www.heydayretirement.com/hubfs/Feb-2018/Home-Page/articles-02.png)](https://www.forbes.com/sites/forbesfinancecouncil/2017/11/21/a-solution-for-the-top-concern-in-retirement-planning-running-out-of-money/#5c428625a7bb) [![](https://www.heydayretirement.com/hubfs/Feb-2018/Home-Page/articles-03.png)](http://www.jacksonville.com/barbara-gavan/2013-07-11/story/boomers-face-retirement-challenge) #### About Us Heyday Retirement is a premier source for comprehensive tools and informative content designed to help retirees secure a custom retirement income plan. This plan can be the foundation for living out the retirement of their dreams — a retirement that is truly their Heyday!  **[Learn More](https://www-heydayretirement-com.sandbox.hs-sites.com/about-us)** **How much does the Heyday app cost?** The Heyday app is completely free. There are no monthly fees or signup fees; no credit card is required. This means you can create a full retirement income plan in Heyday and pay nothing unless you decide to purchase some or all of the insurance products suggested in the plan.   #### Resources - [Retirement Income Planner](https://www.heydayretirement.com/features) - [Retirement Guides](https://www.heydayretirement.com/retirement-guides) - [Retirement Workshops](https://www.heydayretirement.com/online-retirement-workshops) - [News & Posts](https://www.heydayretirement.com/heyday-blogs) - [Privacy Policy](https://www.heydayretirement.com/privacy-policy) - [Terms of Service](https://www.heydayretirement.com/terms-of-service) #### Contact Us - [(844) 4-HEYDAY](tel:8444439329) - [844-443-9329](tel:8444439329) - [info@heydayretirement.com](mailto:info@heydayretirement.com) - [9191 RG Skinner Pkwy., Suite 502](https://goo.gl/maps/FRi714EGNCv4Rvu26) - Jacksonville, FL 32256 - [Twitter](https://twitter.com/enjoyyourheyday) - [Facebook](https://www.facebook.com/heydayretirement) Materials offered by Heyday Retirement, including articles, ebooks, and workshops are designed to provide general information on the subjects covered. They are not intended to provide specific financial, legal or tax advice. Heyday markets insurance products and its representatives do not give investment, legal or tax advice. You are encouraged to consult your tax advisor, attorney, or investment advisor. By providing your information, you give consent to be contacted by a licensed insurance professional about the possible sale of an insurance product. Pay nothing unless you decide to purchase some or all of the insurance products suggested in the plan. You may withdraw your consent at any time. All Heyday authors, professors and educators are paid for their contributions. Their inclusion does not represent an endorsement of products. Copyright 2022 Heyday. All rights reserved.